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Conditional display of empty fields in custom email notifications

In the default email notification (without custom HTML or plain-text formatting), fields that are not filled in by the user are automatically omitted from the email output, which results in a clear notification. However, when a custom email template is used (HTML or plain text), all fields are rendered regardless of whether they contain a value, resulting in multiple empty or blank entries in the email. This significantly reduces readability, specially when the form has more than 30 fields. It would be extremely useful to have a built-in mechanism—such as conditional logic or an automatic “hide empty fields” option—that allows empty form fields to be excluded from custom email notifications, replicating the behavior of the default system-generated email. This enhancement would improve usability and make advanced email formatting more practical for complex forms with many optional fields.

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Feature Details

Status: In Review

Board: Divi Form Builder

Created: 27 December 2025

Last Updated: 27 December 2025

Posted By: Titania

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